Greenwich House Volunteer Information

Note: please only use the resources on this page if you attended a training on making calls to older adults in Lower Manhattan with Greenwich House.

Initial calls

The initial calls link is emailed to volunteers immediately following their training. If you cannot locate the link, email us at Use this link to call seniors until you match with 1-3 people who want to continue receiving calls.

How to log your recurring calls

We recommend you call each person you are matched with once or twice a week. Please use this form to log every call you make, even if you do not connect. If you do connect, try to record an answer to every question if you can.

Request a screened match

If you prefer not to connect with a senior by making calls through the phone bank, but you still want match(es) to call weekly, please fill out this form to request a screened match. These matches are seniors who confirmed they want initial calls, and were previously contacted by a volunteer. We will match you as soon as possible but cannot guarantee when.

Resend match information

If you lose track of the contact information for the older adults you are calling, fill out this form and it will get resent to you.

Volunteer guide

If you have any questions about our system, check out the volunteer guide, which covers both initial and recurring calls, as well as FAQ.

How to notify us if you want to stop making calls

If you want to stop calling one or all of your matches, we understand! Just let us know using this form.

Contact us

If you have any questions, email us at or call and leave a voicemail at ‪(646) 450-1914‬‬.

Thanks so much for volunteering!

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